Upon completion of this module, the team leader will have the skills to conduct a successful meeting with a team member on how to perform a job, task or skill. The team leader will also learn how to distinguish between performance problems that require coaching and those that can best be handled by some other means.
Coaching Job Skills
Delivery Methods Available:
Classroom, Online, Blended
- Classroom – 4 hours
- Online – 1 ˝ to 2 hours
- Blended – 1 ˝ to 2 hours Online + 2 Hour Classroom
Objectives
- Understand what coaching is, why it is important, and how it supports individual and company goals.
- Prepare for a coaching session by using observation and analysis to build a plan for a successful dialog.
- Hold a coaching conversation that improves an individual’s performance and increases productivity.
- Use coaching as a way to build a valuable sense of teamwork between the team leader and team member through communication, shared goals and collaboration.
Skill Points
- Observe and Analyze Performance.
- Identify Area of Performance that Needs Improvement.
- Demonstrate How Task Should be Performed and Ask Team Member for Questions.
- Have Team Member Demonstrate and Give Team Member Feedback on Performance.
- Set Up Time for Review.
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