Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.
Communicating Up
Delivery Methods Available:
Classroom, Online, Blended
- Classroom – 4 hours
- Online – 1 ½ to 2 hours
- Blended – 1 ½ to 2 hours Online + 2 Hour Classroom
Objectives
- Understand the importance of framing all communication with their manager in terms of his/her self-interest.
- Enter meetings with their manager armed with a well-thought-out and clearly stated objective.
- Clearly link their objective with facts that support their plans and goals.
- Work with their manager to uncover any questions or reservations he/she may have concerning their message.
- Move conversations toward agreement with questions that focus on the benefits to be gained when the objective is reached.
- Clearly and concisely restate the decisions that result from Communicating Up and insure that those decisions are mutually understood.
Skill Points
- State objective concisely in terms of the needs and interests of their manager.
- Detail objective and support it with facts.
- Ask for and/or respond to questions.
- Probe for agreement.
- Summarize and confirm conclusion.
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