Absenteeism . . . Repeated tardiness . . . Conduct . . .Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to address these issues. Merely quoting company regulations to the noncompliant worker will not solve the problem. The truly effective team leader immediately addresses poor work habits in a supportive, non-threatening way.
Improving Work Habits
Delivery Methods Available:
Classroom, Online, Blended
- Classroom – 4 hours
- Online – 1 ˝ to 2 hours
- Blended – 1 ˝ to 2 hours Online + 2 Hour Classroom
Objectives
- Recognize the difference between job performance and work habits. Managers will understand that a work habits discussion is not coaching and requires different skills for successful resolution.
- Understand that unsatisfactory work habits must be dealt with quickly before requiring disciplinary action.
- Explain clearly and specifically the nature of the team member’s unsatisfactory work habit while focusing on behaviors rather than attitude.
Use an action plan and ongoing reviews to help team members improve work habits and demonstrate personal accountability.
Skill Points
- State problem clearly and specifically.
- Ask team member’s view.
- Ask team member for solution.
- Agree on plan.
- Set up time for review.
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