Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Developing Performance Goals & Standards
Delivery Methods Available:
Classroom, Online, Blended
- Classroom – 4 hours
- Online – 1 ˝ to 2 hours
- Blended – 1 ˝ to 2 hours Online + 2 Hour Classroom
Objectives
- Define goals, objectives, and performance standards.
- Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language.
- Establish time limits for all performance standards.
- Involve team members in creating their own individual performance standards.
- Negotiate to develop performance standards for team members that address both desired results and team members’ capabilities.
- Monitor team members’ progress toward their goals by holding individual review meetings.
Skill Points
- State broad goal of the plan.
- Ask team member's view of what his or her performance standards should be within the plan.
- Negotiate by modifying unrealistically high or low performance standards.
- Agree on a set of performance standards that are clear, specific, and measurable.
- Confirm team member’s commitment and set up review.
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