Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.
Resolving Conflicts
Delivery Methods Available:
Classroom, Online, Blended
- Classroom – 4 hours
- Online – 1 ˝ to 2 hours
- Blended – 1 ˝ to 2 hours Online + 2 Hour Classroom
Objectives
- Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity.
- Recognize the positive and negative impacts of conflicts and leverage conflict to everyone’s advantage.
- Distinguish between the two major sources of conflict so that they it can be resolved fairly and effectively.
- Establish a cooperative atmosphere to resolve conflicts when they arise.
Skill Points
- Ask each team member to state problem.
- Ask each team member to state other’s view of problem.
- Ask each team member to confirm accuracy of other’s restatement.
- Focus on objective facts, areas of mutual need or mutual goals.
- Ask each to suggest solutions.
- Bring both to agreement on specific steps to resolve conflict and set up time for review.
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