As the link between management goals and the frontline labor force, the manager or team leader is the key to supporting change. Dealing with the “comfort level” of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions.
Supporting Change
Delivery Methods Available:
Classroom, Online, Blended
- Classroom – 4 hours
- Online – 1 ½ to 2 hours
- Blended – 1 ½ to 2 hours Online + 2 Hour Classroom
Objectives
- Understand why change happens, how people react to it, and how to support team member’s struggles with change.
- Involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits.
- Plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals.
Skill Points
- Detail coming change and explain reason for it.
- Let team member ask questions, express opinions and concerns.
- Respond to team member’s questions and concerns.
- Get commitment and set up time for review.
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