By the end of the training Managers and team leaders will be able to:

• Maintain and Enhance Team Member Self-Esteem
  This is probably the single most important skill a manager or team leader can have. It is the ability to provide direction, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member’s sense of self-respect and dignity
• Focus on Behavior
  Problems on the job are solved more effectively and less stressfully when managers and team leaders deal with what people do rather than with their attitudes or personal characteristics.
• Encourage Team Member Participation
  Involving team members in decision-making, problem solving, and other non-routine, on-the-job activities are one of the manager’s or team leader’s key motivational tools.